top of page
Nevis Estate

GENERAL CANCELLATION POLICIES

​

We understand that life happens and plans may change. As a small business with 6 rooms only, we kindly requested to read and understand our cancellation policy prior to making a reservation to avoid any misunderstandings. Please note, different policies might apply to your booking. Please refer to your booking confirmation for further details.

NON-refundable RATE:

Our Non-refundable Rate or Advance Purchase Rates (APR) are discounted rates and are made with the condition that they are prepaid and are completely non-refundable. Bookings with our APR Rates cannot be modified or cancelled, and no refunds will be made. If you cancel the booking, if you decided to leave early than your scheduled stay, or if you are a no-show, you will still be charged the full amount of your booking.

 

FLEXIBLE RATE - PEAK MONTHS CANCELLATION POLICY (MAY - OCT):

​

On peak months, the following cancellation policy applies:

  • Cancellations Made 14 Days Prior to Arrival: No cancellation fee will be charged.

  • Cancellations Made Less Than 14 Days Before Arrival: A cancellation fee equivalent to 100% of the first night's stay will be charged.

  • Cancellations Made Within 7 Days Before Arrival: The total amount for the reservation will be charged.

  • No-Shows: The total reservation amount will be charged. This policy also applies to bookings made with incorrect dates.

  • Early Departures After Check-In: The total amount for the scheduled stay will be charged and is non-refundable.

 

Bookings Made Within 14 Days of Arrivals during peak time is non-cancellable. Any modifications to the booking must be made at least 7 days before arrival and are subject to CAD $50 rebooking fee.

​​

Please refer to your booking confirmation for the cancelation policy details on your reservation.

 

FLEXIBLE RATE - NON-PEAK MONTHS CANCELLATION POLICY (NOV - APR):

​​

For non-peak months, the following cancellation policy applies:

  • Cancellations Made 7 Days Prior to Arrival: No cancellation fee will be charged.

  • Cancellations Made Less Than 7 Days Before Arrival: A cancellation fee equivalent to 100% of the first night's stay will be charged.

  • Cancellations Made Within 3 Days Before Arrival: The total amount for the reservation will be charged.

  • No-Shows: The total reservation amount will be charged. This policy also applies to bookings made with incorrect dates.

  • Early Departures After Check-In: The total amount for the scheduled stay will be charged and is non-refundable.

 

Bookings Made Within 7 Days of Arrivals is non-cancellable. Any modifications to the booking must be made at least 3 days before arrival and are subject to CAD $50 rebooking fee.

 

Please refer to your booking confirmation for the cancelation policy details on your reservation.

​

GROUP BOOKINGS:

 

 

Group Reservation Policy:

​

We are happy to accept group reservations of all sizes at all of our hotels. We consider a reservation of 3 rooms or more to be a group reservation. However, we might consider smaller number of 2 rooms to be a group booking. We might also consider multiple smaller bookings made by the same reservation holder a group reservation. Group reservations, or reservations considered to be a group reservation, will have different cancellation policies and be subject to prepayment.

 

Reservation under group bookings are non-transferrable and please note that following payment charges will applied for group reservation:

  • 8 weeks prior to your stay: Your credit card will be charged 15% of the total reservation amount.

  • 6 weeks prior to your stay: An additional charge of 35% of the total reservation amount will be processed.

  • 4 weeks prior to your stay: The remaining balance, totalling 50% of the total reservation amount, will be charged.

​

Cancellation Policy under Group Bookings:

  • If cancelled at least 8 weeks prior to arrival no cancellation fee will be charged.

  • If cancelled between 6-8 weeks before arrival date a 15% room rate applies.

  • If cancelled between 6-4 weeks before arrival date a 50% room rate applies.

  • If cancelled within 4 weeks before arrival date a 100% room rate applies.

​

For inquiry about group reservation, please send us email us at hello@nevisestate.com or by calling us at +1 613-326-0017.

bottom of page