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GENERAL CANCELLATION POLICIES

We understand that life happens and plans may change. As a small business with 6 rooms only, we kindly requested to read and understand our cancellation policy prior to making a reservation to avoid any misunderstandings. Please note, different policies might apply to your booking. Please refer to your booking confirmation for further details.

 

DAILY RATES:

Our Daily Rates or Advance Purchase Rates (APR) are discounted rates and are made with the condition that they are prepaid and are completely non-refundable. Bookings with our APR Rates cannot be modified or cancelled, and no refunds will be made. If you cancel the booking, or if you are a no-show, you will still be charged the full amount of your booking.

 

FLEXIBLE RATE - PEAK MONTHS CANCELLATION POLICY (NOV - APR):

On peak months, the following cancellation policy applies:

  • Cancellations Made 14 Days Prior to Arrival: No cancellation fee will be charged.

  • Cancellations Made Less Than 14 Days Before Arrival: A cancellation fee equivalent to 100% of the first night's stay will be charged.

  • Cancellations Made Within 7 Days Before Arrival: The total amount for the reservation will be charged.

  • No-Shows: The total reservation amount will be charged. This policy also applies to bookings made with incorrect dates.

  • Early Departures After Check-In: The total amount for the scheduled stay will be charged and is non-refundable.

 

**Bookings Made Within 14 Days of Arrivals during peak time is non-cancellable. Any modifications to the booking must be made at least 7 days before arrival and are subject to CAD $50 rebooking fee.

**Please refer to your booking confirmation for the cancelation policy details on your reservation

 

FLEXIBLE RATE - NON-PEAK MONTHS CANCELLATION POLICY (NOV - APR):

  • For non-peak months, the following cancellation policy applies:

  • Cancellations Made 7 Days Prior to Arrival: No cancellation fee will be charged.

  • Cancellations Made Less Than 3 Days Before Arrival: A cancellation fee equivalent to 100% of the first night's stay will be charged.

  • Cancellations Made Within 3 Days Before Arrival: The total amount for the reservation will be charged.

  • No-Shows: The total reservation amount will be charged. This policy also applies to bookings made with incorrect dates.

  • Early Departures After Check-In: The total amount for the scheduled stay will be charged and is non-refundable.

 

**Bookings Made Within 7 Days of Arrivals during is non-cancellable. Any modifications to the booking must be made at least 3 days before arrival and are subject to CAD $50 rebooking fee.

**Please refer to your booking confirmation for the cancelation policy details on your reservation.

 

GROUP BOOKINGS:

 

Group Reservation Policy:

We are happy to accept group reservations of all sizes at all of our hotels. We consider a reservation of 3 rooms or more to be a group reservation. However, we might consider smaller number of 2 rooms to be a group booking. We might also consider multiple smaller bookings made by the same reservation holder a group reservation. Group reservations, or reservations considered to be a group reservation, will have different cancellation policies and be subject to prepayment.

 

Reservation under group bookings are non-transferrable and please note that following payment charges will applied for group reservation:

  • 8 weeks prior to your stay: Your credit card will be charged 15% of the total reservation amount.

  • 6 weeks prior to your stay: An additional charge of 35% of the total reservation amount will be processed.

  • 4 weeks prior to your stay: The remaining balance, totalling 50% of the total reservation amount, will be charged.

 

For inquiry about group reservation, please send us email us here or by calling us here.

 

Cancellation Policy under Group Bookings:

If cancelled at least 8 weeks prior to arrival no cancellation fee will be charged.

If cancelled between 6-8 weeks before arrival date a 15% room rate applies.

If cancelled between 6-4 weeks before arrival date a 50% room rate applies

If cancelled within 4 weeks before arrival date a 100% room rate applies.

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