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CANCELLATION POLICY

We understand that life happens and plans may change. As a small business with 6 rooms, we kindly requested to read and understand our cancellation policy prior to making a reservation to avoid any misunderstandings. Below are our general cancellation policies. Please note, different policies might apply to your booking. Please refer to your booking confirmation for further details.

DAILY RATES - ADVANCE PURCHASE RATE (APR) CANCELLATION POLICY:

Our Daily Rates or Advance Purchase Rates (APR) are discounted rates and are made with the condition that they are prepaid and are completely non-refundable. Bookings with our APR Rates cannot be modified or cancelled free of charge, and no refunds will be made. If you cancel the booking, or if you are a no-show, you will still be charged the full amount of your booking.

NON-PEAK DATES (NOV-APR) CANCELLATION POLICY: 

For individual bookings of less than 2 rooms, and bookings not considered a group, the following cancellation policy applies:

 

If cancelled up to 7 days before arrival no fee will be charged.

If cancelled less than 7 days before arrival, 100% of the first night will be charged.

If cancelled less than 72 hours before arrival, total amount will be charged.

If you are a no-show, total amount will be charged.

If you decide to leave early after arrival, the total amount will be charged and its non-refundable.

 

All bookings within 7 days before arrival is non-cancellable - any modifications needs to be made 7 days before arrival and subject to $50 rebooking fee.

Please refer to your booking confirmation for further details.

PEAK DATES (MAY-OCT) CANCELLATION POLICY: 
 

On some peak dates through the year (May - October), different cancellation policies will apply to all bookings as per follow:

If cancelled up to 14 days before arrival no fee will be charged.

If cancelled less than 14 days before arrival, 100% of the first night will be charged.

If cancelled less than 7 days before arrival, total amount will be charged.

If you are a no-show, total amount will be charged.

If you decide to leave early after arrival, the total amount will be charged and its non-refundable.

All bookings are non-refundable - any modifications needs to be made 14 days before arrival and subject to $50 rebooking fee.

Please refer to your booking confirmation for further details.

 

GROUP BOOKINGS:
 

For bookings of more than 2 rooms our group cancellation policy will apply. If your group booking comes with a pre-payment condition the below cancellation policy will not apply.

Cancellation fee:
 

If cancelled at least 8 weeks prior to arrival no cancellation fee will be charged.

If cancelled between 6-8 weeks before arrival date a 15% room rate applies

If cancelled between 6-4 weeks before arrival date a 50% room rate applies

If cancelled within 4 weeks before arrival date a 100% room rate applies.

 

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