FAQ | Nevis Estate

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Reservation

What are check-in and check-out times?

Check in at all our hotels is at after 4:00pm and check out is before 11:00am.

Do you offer an early check-in service?

We offer the possibility of early check in at our hotels with check in at 1:00 pm subject to a fee. Early check in is subject of availability. If you would like to guarantee early check-in, please contact us for early check in option here.

Do you have a late check-out service?

We offer the possibility of late check out for an extra fee. Late check out is a subject to availability. Please contact us for late check out at the reception at the hotel.

Why do I get charged a Technology Fee?

All reservations are subject to a technology fee. The technology fee enables us to provide essential services such as high-speed internet access, smart lock systems, and other technological amenities throughout our establishment. We believe that these features enhance the overall guest experience and convenience during your stay.

I need to change my booking because of COVID-19. Is that possible?

If you are unable to travel due to the travel restrictions related to the COVID-19 virus, we would love to hear from you. Please contact us via phone or via email.

What are you doing in precautions of COVID-19?

we want to assure you that you and our staff are of absolute priority and that health and safety has our complete attention. All of our employees have been fully updated on the current requirements in accordance to the recommendations of the Public Health and are working in accordance to their advice.

I have a booking with you and I need to change my travel dates. What are my options?

Depending on the type of room rate you selected at the time of booking, your options may vary.

For bookings made under the DAILY RATE: breakfast is not included and reservations are non-cancelable or non-modifiable under any circumstances, changes may not be allowed.

For bookings made under the flexible rate:

Peak Season (May - October): Any modification request must be received at least 14 days before arrival and is subject to a $50 CAD rebooking fee.
Non-Peak Season: Any modification request received 7 days before arrival is subject to a $50 CAD rebooking fee.

For further details and specific information tailored to your booking, we recommend referring to your booking confirmation.

What is your cancellation policies?

You can get information about our cancellation policies here.

I have a booking through a third party website. What should I do?

If you have made a booking through a third party website, please contact them directly. We offer all guests the option to rebook to any date of their choosing. Please email us for more information or assistance to hello@nevisestate.ca.

I have made a booking through a travel agent and I would like to cancel or make changes to my booking. What should I do?

You must contact the travel agent where you made your original booking and discuss your options.

I am due to arrive within the next 48 hours. What should I do?

You should receive a check-In instruction within 48-72 hours. Please email us regarding your breakfast seating time. If you have any questions, please send us an email to hello@nevisestate.ca or via telephone (+1 613 326-0017) for immediate assistance.

I need to change my booking because of COVID-19. Is that possible?

If you are unable to travel due to the travel restrictions related to the COVID-19 virus, we would love to hear from you. Please contact us via phone or via email.

ROOMS

What is included in the rooms?

Each rooms at our hotels are different but they what they have in common is that they are all decorated in a modern comfort. Every room comes packed with those little indulgences we love in a hotel room from a minibar to a flat screen TV. Free wi-fi, hairdryer, coffee and water along with a shower comes as a standard. Pool towels are provided when the pool is open.

Can I upgrade my room?

We have a good variety of room types so it’s possible to get an upgrade if we have the availability. The upgrade price varies between rooms.

What type of bed do you have?

Each room is equipped with either one queen-size bed or one king-size bed. We do not have two twin beds in the rooms.

What type of pillows and duvets do you provide?

We only use hypoallergenic pillows and duvets for your comfort and well-being.

Do your rooms have private bathrooms?

Yes, every room in our hotel is equipped with its own private bathroom for our guest convenience

Can I get an extra bed for an adult or children to my room?

Extra beds can be requested, subject to availability. Not all rooms are applicable for this service. You can see if your room is eligible for an extra bed. An extra bed is subject to a surcharge.

Can I share a bed with a child in my room?

Child under 12yrs old stays for free using the existing bed. However, breakfast for children 2 years and older is subject to a fee + HST.

Can I get a crib sent to my room?

Cribs can be requested, subject to availability. Cribs are available and subject to a fee + HST.

do you have a fridge in the room?

Yes, we do. All of our rooms are equipped with a mini fridge where we stock alcoholic and non-alcoholic beverages available for purchase.

Can I move the items in the mini fridge if I bring my own drinks and snacks but the fridge is full with drinks provided by the hotel for purchase?

We kindly request that you do not remove any of the alcoholic and non-alcoholic drinks available for purchase from the mini fridge. If you wish to buy these items, please feel free to do so. Please note that any missing, damaged, or spoiled items will incur charges, even if you did not consume them.

rescheduling reservation

is there a fee to reschedule my stay?

Yes, we do. All of our rooms are equipped with a mini fridge where we stock alcoholic and non-alcoholic beverages available for purchase.

Can I cancel my reservation after requesting to reschedule?

Once you have requested to reschedule your stay, your cancellation is no longer cancellable and will be subject to the full charge.

what happened if I need to reschedule again?

If you already reschedules, no further changes can be made to your reservation. your reservation will be finalized based on the most recent confirmed dates.

How do I request to reschedule my stay?

To request a reschedule, please contact us directly at 613-326-0017 or email us at hello@nevisestate.ca. Our team will assist you and confirm the updated reservation details.

BREAKFAST

What kind of breakfast do you offer?

We provide our guests with a choice of two breakfast package options:

1. Nevis Breakfast Special includes freshly baked pastries, a fruit salad or granola parfait served on a three-tier plate, a selection of fresh fruits or assorted sweets, followed with a made-to-order hot breakfast served with thick-cut bacon or sausages and toast, including one choice of beverage (coffee, tea, and selection of fruit juices).

2. Classic Breakfast featuring two eggs prepared to your liking, served with thick-cut bacon or sausages and toast, including one choice of beverage (coffee, tea, or fruit juices).

What time is breakfast served?

Breakfast is served between 8am and 10am with last seating 9:30am.

Can I have an earlier breakfast?

For early birds, we can arrange an early breakfast from 7:00am to 8:00am. We require 24 hours notice for an early breakfast.

I have to leave early, Can I get breakfast to go?

Unfortunately we do not offer breakfast to go. However during the breakfast service which is until 10:00AM, we can prepare a coffee or tea in a takeaway cup. Outside of our breakfast service, we do charge coffee or tea as per our price list. You can add it to your room and payable during check out.

Can I have breakfast in bed?

You can have breakfast delivered to your room. Included is a selection of hot breakfast as well as coffee, tea and juices. The breakfast in bed service is subject to a fee + HST.

Can I invite a friend or family members who are not a in-house guest to have breakfast with me?

Yes you can invite non-guest to join you for breakfast at Nevis Estate. Breakfast for non-guest is a flat fee . We do ask to let us know in 24 hours advance as we need to arrange for breakfast sitting..

Can I get gluten free/lactose free/vegan options for breakfast?

Yes, we can offer you gluten free bread and offer almond milk or other lactose free milk options. However for special dietary request, we do ask to let us know in advance by leaving us a note while completing the reservation, email or upon check in.