NEED TO HELP IN FINDING SOMETHING?
We hope you'll find your answer here.
What are check-in and check-out times?
Check in at all our hotels is at 4:00pm and check out is at 11:00am.
Do you offer an early check-in service?
We offer the possibility of early check in at our hotels with check in at 1:00 pm. Early check in is subject of availability on the same arrival date and the price is $50 CAD per room. If you would like to guarantee early check-in, you can book the date before your original arrival. Please contact us for early check in option at email@example.com.
Do you have a late check-out service?
We offer the possibility of late check out for an extra fee. Late check out is a subject to availability. Please contact us for late check out at the reception at the hotel.
I need to change my booking because of COVID-19. Is that possible?
If you are unable to travel due to the travel restrictions related to the COVID-19 virus, we would love to hear from you. Please contact us via phone +1 613 327-0017 or via e-mail at firstname.lastname@example.org.
What are you doing in precautions of COVID-19?
During this very challenging situation, we want to assure you that you and our staff are of absolute priority and that health and safety has our complete attention. All of our employees have been fully updated on the current requirements in accordance to the recommendations of the Public Health and are working in accordance to their advice.
Do you have parking spots at the hotels?
Yes we do and parking is free but they are all on a first come, first serve basis. It is not possible to book the parking space in advance.
What is included in the rooms?
Each rooms at our hotels are different but they what they have in common is that they are all decorated in a modern comfort. Every room comes packed with those little indulgences we love in a hotel room from a minibar to a flat screen TV. Free wi-fi, hairdryer, coffee and water along with a shower comes as a standard. Pool towels are provided when the pool is open.
What room types are at the hotels?
Room types vary between each hotel. Have a look at the different types in more detail at www.nevisestate.ca
Can I upgrade my room?
We have a good variety of room types so it’s possible to get an upgrade if we have the availability. The upgrade price varies between rooms.
Can I get an extra bed for an adult to my room?
Extra beds can be requested, subject to availability. Not all rooms are applicable for this service. You can see if your room is eligible for an extra bed. An extra bed includes breakfast and costs from $119.99 CAD per night.
Can I get an extra bed for a child for my room?
Extra beds for children can be requested, subject to availability. Not all rooms are applicable for this service. An extra bed for a child costs from $119.99 per night.
Can I get a crib sent to my room?
Cribs can be requested, subject to availability. Not all rooms are applicable for a crib.. Cribs are available for $50 CAD per night.
Can I bring a pet?
Due to our guest comfort, unfortunately pet including small pet such as rabbit, bird, dog, etc, are not allowed except service animal. For service animal, you are required to bring identification card or letter from a health practitioner.
Do you have a luggage storage?
We have luggage storage at our hotels making it possible for you to keep you luggage at the hotel before you check in and after you check out.
Do you have a luggage service?
We have luggage service at our hotels. The service costs $15 CAD per room. For groups of more than rooms we charge $10 CAD per room. The luggage service delivers bags to your room when you arrive, and back to reception when you leave.
What type of breakfast do you offer?
We offer a full service breakfast at our hotel, including but not limited to: fruit salad or fruit parfait, toast, egg, bacon, yogurt and pastries. Breakfast is included in your room rate.
What time is breakfast served?
Breakfast is served between 8am and 10am with last seating 9:30am. Breakfast is included in your room rate.
Can I get an early breakfast?
For early birds, we can arrange an early breakfast from 6:00am to 8:00am. Included in the early breakfast is hot breakfast, toast, coffee or tea. We require 24 hours notice for an early breakfast.
Can I get breakfast to go with me?
Unfortunately we don’t offer breakfast to go. However during the breakfast service, we can prepare a coffee or tea in a takeaway cup. Outside of our breakfast service, we do charge coffee or tea as per our price list and payable during check out.
Can I get breakfast in bed?
You can have breakfast delivered to your room. Included is a selection of hot breakfast as well as coffee, tea and juices for $20 CAD per person. The breakfast in bed is payable at the hotel during check out.
Can I invite a friend or family members who are not a in-house guest to have breakfast with me?
Yes you can invite non-guest to join you for breakfast at Nevis Estate. Breakfast for non-guest is a flat fee of $29.99 CAD + HST per person. We do ask to let us know in 48 hours advance.
Can I get gluten free/lactose free/vegan options for breakfast?
Yes, we can offer you gluten free bread and offer almond milk or other lactose free milk options. However for special dietary request, we do ask to let us know in 24 hours advance prior checking in.
Do you have a restaurant at the hotel?
Unfortunately at the moment we do not have any restaurant at our hotel.
Do you have a bar at the hotel?
We have bars and open til 11:00AM upon request only.
Can you help me celebrate a special occasion?
We would love to assist you in celebrating big occasions. Feel free to contact us at email@example.com. We also offer special packages to add some sparkle to you stay. To book a package, get in touch with our reservation team at firstname.lastname@example.org or talk to one of our team when you arrive.
What are the terms & conditions at Nevis Estate?
You can get information about our terms and conditions here: https://www.nevisestate.ca/term-conditions-privacy
How are the cancellation policies?
You can get information about our cancellation policies here: https://www.nevisestate.ca/cancellation-policy
Changing bookings due to COVID-19
If you have a booking with us and you are unable to travel due to the travel restrictions related to the COVID-19 virus, you are able to change your booking and re-book free of charge anytime until the end of 2021. Bookings are subject to availability and the terms and conditions rates apply. Our dedicated team is here to help you with your booking. You can reach us by phone (+1 613 326 0017) or via email email@example.com.
I have a booking with you and I need to change my travel dates. What are my options?
We are happy to rebook you, free of charge, to any date of your choosing and the room rate the amount you have paid as a credit towards a new booking when its made 7 days prior to your reservation. There are is rebooking fees of $50 CAD when its made within 7 days of the reservation. During peak season May - October, rebooking fee $50 CAD applied if requested within 30 days of the reservation date. Please email us for more information at firstname.lastname@example.org.
I have a non-refundable booking. What are my options?
If you wish to rebook, we are happy to do so free of charge as long as it’s made 7 days prior to the reservation date. During peak season May - October, rebooking fee $50 CAD applied if requested within 30 days of the reservation date. You keep the amount you have paid as a credit towards a new booking, on dates of your choosing. Please email us your new dates and we will rebook you. Please email us for more information to email@example.com. If you wish to cancel, and not rebook at this time, we offer you to keep the amount you have paid as credit. Please email us for more information. Unfortunately, refunds are not available.
I have a booking through a third party website. What should I do?
If you have made a booking through a third party website, please contact them directly. We offer all guests the option to rebook to any date of their choosing. Please email us for more information or assistance to firstname.lastname@example.org.
I have made a booking through a travel agent. What should I do?
Please contact your travel agent and discuss your options. If you need assistance please email us, to email@example.com.
I am due to arrive within the next 48 hours. What should I do?
You should receive Self Check-In instruction within 48-72 hours. Please email us regarding your breakfast seating time. If you have any questions, please send us an email to firstname.lastname@example.org or via telephone (+1 613 853 1888) for immediate assistance.