Terms & Conditions

Reservation Policy

 

  • All guest must to be 19 years or older to confirm guest room accommodations at Nevis Estate B&B. A valid government photo ID must be presented at the time of check in for age verification.

  • All requests to reserve a room must include the first and last name of all adults occupying the room and a valid credit card for a guarantee of arrival

  • Credit card used to book the room must matching the person and the name the room was booked under, and the card must be sited by Guest Services team.

  • Our room rates are always awesome, but they are subject to change

  • All rooms are subject to a HST room tax 13% 

  • Group trips are fun! When booking, keeping the maximum occupancy rules in mind - two people max for rooms with single bed (Queen or King) and three people max for rooms with multiple beds. Got babies? We’ve got pack-and-play and cribs available upon request, subject to availability. 

 

Check-in at 3PM

 

You can check-in any time from 3:00PM by local time. Room code will be sent to you by a text message to the phone number used in the reservation.

 

The balance of the reservation is payable at the time when the booking was made. 

 

During the check-in process, our receptionist will provide you with any information which may be required during your stay such as the location of near-by shops, good places where you can eat, sights you may like to see, places to go at night, etc. Always ask our receptionist for anything that would make your stay more enjoyable and convenient. 

 

Check-out

 

You can check-out any time up until 11AM by local time. Later check-out times may be requested although we may not always be able to accommodate late changes and will depend on availability and on how busy we are.

 

Please note that a more detailed inspection of the room is usually made after the check-out time and we reserve the right to make charges for any damages or breakages found before the room is occupied again.

 

Reservations should be prepaid with Visa, MasterCard, or debit cards. Upon check-in, a charge will be made on your credit card, or debit card for the total amount of the room and tax as well as an additional $250 CAD pre-authorization hold on a credit card, just to make sure it’s still valid. The $250 CAD charge will be returned to your card, dependent upon your bank’s policy, in 3-10 business days.

 

Please be aware that bed linen and towels should be placed where they were originally found. The bed linen and towels are NOT gifts and should remain in the rooms. 

 

Cancellation Policy

 

Life happens. We get that. Please carefully read our cancellation policy to save any misunderstanding as per following:

 

  • Reservations are fully refundable more than 7 days prior to check-in

  • Reservation cancelled within a week are subject to 50% of the first night prior to check-in.

  • Cancellation within 72 hours will require the 1st night payment before we release your room.

  • Cancellation received after 3pm the day prior to check-in will not be refunded or credited, and will be charged in full. 

  • To cancel a reservation, please give us a call at 613-326-0017

  • In case of a “no-show”, the total price of the reservation will be charged and is non-refundable.

  • If the guest arrives and decides to leave early, the nights not spent 24 hours, the charged is non-refundable.

 

New Year’s Eve

 

If any night falls between 20 December and 4th January (inclusive) your booking is fully pre-paid and non-refundable.

Payment will be taken at the time of booking and modifications or cancellation are not allowed.

 

Smoking Policy

 

Breathe easy. In accordance with Canadian law, Nevis Estate B&B have a strict non-smoking policy. You only allow to smoke in the designated areas. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Any smoking in the rooms or strong lingering smoking scents in rooms will resulted a charge of $250 CAD plus additional additional costs associated with restoring the room to its original condition. 

 

Damages + Incidentals 

 

We want you to have a great time when you are here. But if things get too crazy, we go by the old-school rule of ‘you break it, you buy it’ and property damages or missing items will be charged to your credit card at market value.

Pre-existing damages or room issues must be reported to the front desk immediately after registration to avoid responsibility and potential charges. The hotel allows guests, with permission, to receive occasional packages and special deliveries at the property.

We are not responsible for the packages or their contents or the storage of them. Sing your heart out and have passionate conversation all day long, but from 11:00 p.m. to 7:00 a.m. the whole property goes into hush mode for what we like to call quiet time (or sleep time).

 

Extending Your Stay  

 

After you have booked your stay with us, you can extend your stay (depending on availability) by simply letting us know before you arrive. 

If you are already staying with us and you would like to stay longer, please let us know at least 24 hours before your check- out date. We will do our best to accommodate your new plans and this can include relocating you to a similar room should this be necessary.

 

Pet Policy

 

Unfortunately pet is not allowed at the Nevis Estate B&B property

 

Parking Policy

 

Vacations should be stress-free and for that reason, you get to park right at Nevis Estate B&B property. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.

But guess what? We’ve got state-of-the-art surveillance cameras watching over the parking lot so, should anything seem amiss, let us know, and we’ll check out the footage. And if you plan on leaving your car in our parking lot for a while, not problem, just let us know, as we reserve the right to tow vehicles.

 

***COMING SOON IN 2021*** Alcohol Policy

 

The good news? We have a bar! This means, by law, we can’t allow any alcohol to be brought onto the property. To uphold this law, we require all beverages on the property, including the pool, be purchased through the hotel, with the exception of transparent, see-through water bottles. Guests must purchase beer and wine in the bar area – then, if you like, you can head back to your room (or the pool) to enjoy. Cheers!

 

Room Cleaning Policy

 

Room refreshes will not be offered during stays. Should you need fresh towels or linen, please let our staff knows.

 

Firearms Policy

 

Any guest or visitor who is in possession of a firearm on Nevis Estate B&B premises is personally responsible for abiding by all applicable federal, provincial and local laws with respect to firearms. Subject to the following restrictions, guests of Nevis Estate B&B who are lawfully permitted to possess a firearm may bring such firearm onto hot premises, provided that the presence of the firearm on hotel premises: is for storage purposes only; the firearm is and remains at all times unloaded; the firearm is and remains secured in a locked, hard-sided firearm container, provided by the guest, while transported to or from the guest room and while stored therein; and the firearm remains securely safeguarded at all times in a locked guest room or locked personal vehicle, except when transporting the firearm to or from a guest room.

Guests who fail to abide by this policy may be asked to leave the hotel premises, without refund. The Bed and Breakfast premises are private property, and our firearms policy applies to: (i) all firearms, regardless of whether the firearm is a handgun or a long-barreled gun; and (ii) all guests and visitors, even those possessing a valid license or permit to carry a firearm.

The only exception to the restrictions described in this firearms policy statement is for law enforcement officers and designated military personnel, who are on-duty and required to carry firearms in the performance of their duties.

 

Guest Safety Policy

 

As part of our commitment to guest safety, employees will not disclose the identity, room number or presence of a guest to anyone other than appropriate law enforcement. This includes the taking of or delivery of messages or indirect forwarding of phone calls. It is the responsibility of guests to communicate their presence and room number to any person they wish to receive a visits from.

Safety cameras are used throughout the premises, and anyone on our property may be recorded. Nevis Estate B&B assumes no responsibility for any personal bodily injury incurred while at the property. If you use pool facilities, you do so at your own risk.

CONTACT US

© Copyright 2020 Nevis Estate Bed & Breakfast

  • TripAdvisor
  • Facebook
  • Instagram