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TERMS & CONDITIONS

Check-In Policy: 

Your room is available from 4:00pm local time. Early check-in might be possible, subject to a surcharge.

 

Check-Out Policy: 

The room must be vacated by 11:00am local time at the latest. Late check-out might be possible, subject to a surcharge.

 

Over-Bookings and Relocations: 

We never willingly overbook our hotels. However, should your hotel for any reason become overbooked, for other reasons other than events outside of our reasonable control, and your room subsequently not be available to you, we will:

 

  • Provide you with a room at another part of Nevis Estate Boutique Hotel, or a suitable alternative at a third party hotel.

  • Pay for reasonable transportation costs between your original hotel and your new accommodation

  • Any reasonable costs over and above the original cost of your booking will be covered by Nevis Estate (meaning room rate, and transportation to your new accommodation.)

  • Nevis Estate Boutique Hotel will not accept liability for any loss you believe you may have incurred as a result of this relocation.

 

Contract:

The contract between us is formed when we confirm your reservation. No contract is formed if a confirmation from us to you has not been received.

 

Rate Information:

All rates exclude HST tax.

 

Transferability:

Your booking is non-transferable. You may not resell your booking, or in any other way transfer your booking to a third party. You may not advertise, market, or in any other way offer any Nevis Estate room for sale. In such circumstances, the reservation will become null and void and Nevis Estate will not honour those reservations.

 

Maximum Occupancy of Rooms: 

Each room can accommodate maximum 2 persons. A maximum of 3 or 4 persons can be accommodated in some room. This  including children under 2 years old using existing bed, and additional rollaway bed for adult or children. You must not exceed this maximum occupancy. Please contact us here for more details.

 

Minimum Age of Guests: 

Guests need to be at least 18 years old to make a reservation with us. This does not apply to children accompanied by an adult.

 

Availability of the Room: 

Your room is kept until midnight on the day of arrival. We kindly ask you to inform the hotel if your expected arrival time is after midnight on the day of arrival.

 

Extra Beds: 

Rollaway beds are subject to availability. A maximum of one rollaway bed can be placed in certain room. Please enquiry about the availability of rollaway bed prior making a reservation.

 

Children Policy: 

Children 12 years old and younger stay free when using existing bedding. Portable crib is available upon request and subject to $35 + HST per night. Breakfast charge for Children 2 years old and older is $22 + HST per night.

 

Early Departure: 

If you wish to shorten your stay after you have checked-in at the hotel, no refunds will be made. 

No-Shows: 

For a no-show, reservation is subject to 100% of the total balance. This included when reservation is created with an incorrect date.  

 

Breakfast: 

Breakfast is served between 8:00am and 10:00am with last seating at 9:30am. Breakfast is included in some of the room rates. Please check your booking confirmation to ensure breakfast is included. 

Force Majeure: 

Please note that even in the event of a force majeure the hotels cancellation policy still applies. Cancellations must be made in writing and confirmed by Nevis Estate Boutique Hotel to be valid. If you cancel by telephone, please ask the hotel agent to send a cancellation confirmation and retain it for your records.

 

OUR RIGHT TO CANCEL:

 

Fraud: 

Nevis Estate Boutique Hotel reserves the right to cancel bookings believed to be fraudulent, or are not in line with our terms & conditions or local law.

 

Breach of contract: 

Nevis Estate Boutique Hotel reserves the right to cancel bookings if you breach our contract in any other material way.

 

Failure to perform: 

Nevis Estate Boutique Hotel reserves the right to cancel your reservation if an event outside of our control will make it impossible for us to make your room available to you including, but not limited to, industrial action, fire, flooding, failure of power and electrical supplies, or force majeure.

 

Payment Policy: 

We accept all major credit and debit cards. We do not accept payments in cheques. Refunds for reservations or other services, can only be made to the same credit or debit card that the payment was originally taken from.

 

Guarantee: 

If you do not have a prepaid booking, our system will automatically put a preauthorize charges on your credit card 7 days prior checking in during the month of November-April, and 14 days prior checking in during the month of May-October. If your credit card doesn't work, you will receive a notification to update your credit card. If you do not update the credit card information within the time frame that was notify by our system, your reservation will be cancel. You also accept that Nevis Estate Boutique Hotel may, at its discretion, pre-authorize your card to check its validity. Nevis Estate Boutique Hotel reserves the right to cancel bookings, without further notice, if a guarantee is not provided, or if the card provided is not valid.

 

Damages & Incidentals:

Property damages or missing items will be charged to your credit card at market value. Pre-existing damages or room issues must be reported to our team immediately to avoid responsibility and potential charges. 

 

Gift Cards and Gift Vouchers:

Nevis Estate Boutique Hotel sells gift cards which can be purchased at the hotel or through our central reservations office. Restrictions apply on when gift cards can be redeemed, please see your gift voucher for details.

 

Gift cards and gift vouchers must be presented. Gift vouchers can only be redeemed in full, and must be redeemed when the booking is made. The same cancellation policy applies to bookings made with a gift cards and gift vouchers as with Standard Rate bookings. In case of a no-show, or a late cancellation, the gift cards will be redeemed in full and will not be valid for reuse.

 

All gift vouchers from sponsorship or charity event are dated and expire 12 months from the date of issue.

 

Gift cards and gift vouchers have no cash value and cannot be redeemable for cash, may not be resold or transferrable. 

 

Nevis Estate Boutique Hotel is not responsibility for lost, stolen or destroyed gift cards or gift vouchers. It is not the responsibility of Nevis Estate Boutique Hotel to provide a replacement. The gift cards and gift voucher holder should contact Nevis Estate Boutique Hotel immediately upon discovering that their gift voucher has been lost, stolen, or destroyed.

  

Alcohol Policy:

We have a bar and this means, by law, we can’t allow any alcohol to be brought onto the property. To uphold this law, we require all beverages on the property, including the pool, be purchased through the hotel, with the exception of transparent, see-through water bottles. Guests must purchase beer and wine in the bar area – then, if you like, you can head back to your room (or the pool) to enjoy.

 

Smoking Policy: 

By law, all of our hotels are non-smoking throughout. This applies to both traditional smoking methods and all electronic delivery systems, including vapes, vaporizers, vape pens, hookah pens, electronic cigarettes (e-cigarettes or e-cigs), e-pipes, and any variations of the foregoing regardless of the product’s name. Smoking inside our hotels is illegal and guests will be charged a $500 CAD clean-up fee.

 

Special Requests: 

We will strive to accommodate all special requests, including room allocation requests. However, all requests are subject to availability and cannot be guaranteed.

 

Pet Policy: 

As a pet lover, we understand that our pet is a big part of our family. Since guest comfort is extremely important to us, any pet (dog, cat, rabbit, hamster, bird, etc. including emotional service animal) unfortunately is not allowed except service animal. As for service animal, you must provide identification card, or a letter from a healthcare practitioner. If you decide to do so, we have the right to cancel the reservation and it is non-refundable. For more information, please visit AODA Canada.

 

Group Reservation Policy: 

We are happy to accept group reservations of all sizes at all of our hotels. We consider a reservation of 3 rooms or more to be a group reservation. However, we might consider smaller number of 2 rooms to be a group booking. We might also consider multiple smaller bookings made by the same reservation holder a group reservation. Group reservations, or reservations considered to be a group reservation, will have different cancellation policies and be subject to prepayment.

To make a group reservation please contact our central reservations office by email us here or by calling us here.

 

Parking Policy: 

Parking at Nevis Estate Boutique Hotel is free and they are all on a first come, first serve basis. By parking a vehicle at our facility, you (and your guests) are doing so on your own accord. The hotel does not take responsibility or accept liability for damage, accident or loss to your vehicle or personal property.

 

Our Liability:

Nevis Estate Boutique Hotel does not accept liability for failure to meet any of our obligations to you if the failure is due to events beyond our reasonable control. If we fail to meet any of our obligations we shall only be reliable for direct losses and not for any indirect or consequential losses. Where we are liable to you our maximum liability to you shall not exceed the price of your reservation, unless otherwise stated by law.

These terms and conditions do not affect your statutory rights. If any of these terms conflict with your statutory rights, then the statutory rights will prevail over these.

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